SHIPPING AND RETURNS

• S$4.50 flat rate
• Free local shipping with min. $50 spend

Your parcel should reach you within 3-7 business days or less.

Please contact us immediately at info@jamhocl.com. For change of delivery address requests, we can change the address at any time before the order has been dispatched.

Most of the time, the courier takes 1-2 business days to process your shipment status. If the tracking number still does not work, please email info@jamhocl.com and we will sort it out for you.

We are based in Singapore.

Due to hygiene purposes, we do not allow refund or exchange of non-electrical products. However, if you have received a defective or a different product from the one you've ordered, we're sorry! Please email us immediately at info@jamhocl.com with your order no. and pictures of the damaged/wrong product. We will attend to your concern and arrange to send you a new product free of shipping asap.

1 for 1 exchange within 14 days (from receiving date)

Please email us at info@jamhocl.com with your order no. and picture/video of the damaged/wrong device. We will attend to your concern and arrange to send you a new device free of shipping asap Our exchange policy does not apply to:

1. Products that do not have any indication of warranty
2. Non-electrical product
3. Purchases not made directly from JAM HOCl official website, online store, or social media platform
4. Alteration or modification to the product
5. Unauthorized repair to the product
6. Misusing/Unethical damage done to the product